COVID-19: Amidst peaks in call volume with customers inquiring about their finances and as agents start working remotely or part-time, call centers have either increased wait times significantly or have stopped providing customer service completely. In these unprecedented times when your customers need you the most, catering to their needs can be extremely challenging. Voca has a simple to implement, Virtual Agent which can easily deflect call volumes and repetitive tasks for your agents. 

We at Voca, assist call centers to provide optimal customer experience 24/7, so that even in times of panic, you’ll be able to handle call capacity with ease. As you no longer see your customers face to face, they are now forced to call in for assistance. We provide a human-like Virtual Agent that handles 80% of all first line inquiries, drastically decreasing wait times and increasing customer satisfaction levels. It’s extremely important to us that your customers feel taken care of even in these unprecedented times.