The Complete Guide to Managing Remote Call Center Agents in Unexpected Times of Crisis
Most industry executives agree that labor shortage and turnover is the most common problem facing call centers, and now with agents working remotely due to the global pandemic, many are at a loss and unable to provide high levels of customer service. Conversational AI can be the most logical option to fill that gap. Moreover, it is a cost efficient investment with capabilities to handle customer service around the clock. Download the complete guide now!