for Insurance

Turn your Contact Center

into a Revenue

Insurance is a necessity in our everyday lives and with such high volumes of engagements, timely responses could be the difference between losing or gaining a new customer. Effective use of AI is a must, freeing agents from repetitive tasks, Virtual Agents screen leads both inbound and outbound with immediate follow and availability 24/7. Customers are able to seamlessly file claims for quick processing, rendering high levels of customer service – keeping customers engaged, ensuring a positive dialogue by personalizing tone, wording, speed and accent, so your customers feel they’ve been treated with courtesy and understanding.

The Perfect Fit

For Your Insurance Contact Center

  • Respond quickly and efficiently to customer inquiries, creating excellent first impressions
  • Voca Agents handle the vast majority of first line inquiries 
  • Natural Voice Response (NVR) that understands your customers intent vs. traditional IVR solutions
  • Ensure customer needs are met 24 hours a day, 7 days a week
  • Free-up human agents for high value complex calls
  • Satisfied customer experience with Virtual Agents that are always prompt and always on script 
  • Voca documents calls so that agents don’t have to 
  • Monitor conversations as they unfold, in order to make decisions and take action in real-time

Conversational NVR

  • Speak with friendly Voca Agents for any necessity such as insurance plans or filing a claim
  • Instantly solve customer needs vs. traditional IVR
  • Voca Agents are always available, never tired and never need a break
  • Handles a vast majority of first line inquiries

Application Follow up

  • Timely response from Voca Agent, screening irrelevant leads
  • Fast response ensures customers aren’t looking for competing plans
  • Ensure your agents are working with relevant leads
  • Create excellent first impressions 
  • Voca Agents are always prompt and always on script

Application Processing

  • Leading customer through the complete application process 
  • Ensure applications are completed correctly and efficiently 
  • Ensure customer satisfaction with ease in processes
  • Free up human agents for complex inquiries
  • Decrease customer frustration

Interested in Optimizing your Insurance Contact Center?