Voca
for Insurance
Turn your Contact Center
into a Revenue
Powerhouse
Insurance is a necessity in our everyday lives and with such high volume of engagements, timely responses could be the difference between losing or gaining a new customer. Effective use of AI is a must for an effortless customer experience and is exactly what your contact centers needs to turn it into a revenue powerhouse. Our friendly Virtual Agents keep customers engaged ensuring a positive dialogue by personalizing tone, wording, speed, accent and gender, so your customers feel that they’ve been treated with courtesy and understanding.
The Perfect Fit
For Your Insurance Contact Center
- Respond quickly and efficiently to customer inquiries, creating excellent first impressions
- Voca Agents handle the vast majority of first line inquiries
- Natural Voice Response (NVR) that understands your customers intent
- Insure customer gets through 24 hours a day, 7 days a week
- Human agents have more time to work on high-intent calls
- Satisfied customer experience with Virtual Agents that are always prompt and always on script
- Voca documents everything so that your agents don’t have to
- Monitor conversations as they unfold, so you can make decisions and take action in real time
Conversational NVR
- Speak with friendly Voca Agents for any necessity such insurance plans or filling a claim
- Instantly solve customer needs vs. traditional IVR
- Voca Agents are always available, never tired and never need a break
- Handles a vast majority of first line inquiries
Application Follow up
- Timely call from Voca Agent, screening irrelevant leads
- Fast response insures customers aren’t looking for competing plans
- Insure your agents are working with the hottest leads
- Create excellent first impressions
- Voca Agents are always prompt and always on script
Application Processing
- Leading customer through the complete application process
- Insure applications are completed correctly and efficiently
- Insure customer satisfaction with ease in processes
- Free up human agents for complex inquiries
- Decrease customer frustration