Voca
for Insurance
Turn your Contact Center
into a Revenue
Powerhouse
Insurance is a necessity in our everyday lives and with such high volumes of engagements, timely responses could be the difference between losing or gaining a new customer. Effective use of AI is a must, freeing agents from repetitive tasks, Virtual Agents screen leads both inbound and outbound with immediate follow and availability 24/7. Customers are able to seamlessly file claims for quick processing, rendering high levels of customer service – keeping customers engaged, ensuring a positive dialogue by personalizing tone, wording, speed and accent, so your customers feel they’ve been treated with courtesy and understanding.
The Perfect Fit
For Your Insurance Contact Center
- Respond quickly and efficiently to customer inquiries, creating excellent first impressions
- Voca Agents handle the vast majority of first line inquiries
- Natural Voice Response (NVR) that understands your customers intent vs. traditional IVR solutions
- Ensure customer needs are met 24 hours a day, 7 days a week
- Free-up human agents for high value complex calls
- Satisfied customer experience with Virtual Agents that are always prompt and always on script
- Voca documents calls so that agents don’t have to
- Monitor conversations as they unfold, in order to make decisions and take action in real-time
Conversational NVR
- Speak with friendly Voca Agents for any necessity such as insurance plans or filing a claim
- Instantly solve customer needs vs. traditional IVR
- Voca Agents are always available, never tired and never need a break
- Handles a vast majority of first line inquiries
Application Follow up
- Timely response from Voca Agent, screening irrelevant leads
- Fast response ensures customers aren’t looking for competing plans
- Ensure your agents are working with relevant leads
- Create excellent first impressions
- Voca Agents are always prompt and always on script
Application Processing
- Leading customer through the complete application process
- Ensure applications are completed correctly and efficiently
- Ensure customer satisfaction with ease in processes
- Free up human agents for complex inquiries
- Decrease customer frustration