Voca
for Lending
Courteous & Empathetic
Virtual Agents
Voca empowers lending companies with AI Virtual Agents that keep customers engaged. With potential sensitivity around lending, the need for courteous and empathetic agents are a must – customers enjoy speaking with our Virtual Agents longer, and feel comfortable to disclose personal information. By implementing a Voca Agent which understands voice and mood intent, you’ll be providing value that impresses your customers and scales your business.
The Perfect Fit
For Your Lending Contact Center
- Get to the right person quickly for ease in debt collection or lead qualification
- Respond quickly and efficiently to customer inquiries, creating excellent first impressions
- Voca Agents handle the vast majority of first line inquiries
- Natural Voice Response (NVR) that understands your customers intent
- Ensure customer gets through 24 hours a day, 7 days a week
- Human agents have more time to work on high-intent calls
- Satisfied customer experience with Virtual Agents that are always prompt and always on script
- Voca documents everything so that your agents don’t have to
- Monitor conversations as they unfold, so you can make decisions and take action in real time
Conversational NVR
- Easily solve first line inquiries such as loan qualification
- Voca Agents are always available, on top of their game and never tired or in need of a break
- Voca Agents love helping customers solve their issues without fuss and frustration
- With short wait times, customers’ needs are met quickly and efficiently
Application Follow up
- Timely call from Voca Agent, screening irrelevant leads
- Fast response Ensures customers aren’t looking elsewhere
- Ensure your agents are working with the hottest leads
- Creates excellent first impressions
- Voca Agents are always prompt and always on script
Application Processing
- Leading customer through lending application process
- Ensure applications are completed correctly and efficiently
- Ensure customer satisfaction with ease in processes
- Free up human agents for complex inquiries
- Decrease customer frustration
Collection Calls
- Easily confirm you’re speaking with the right person
- Hit all loan delinquencies
- Ability to call at scale
- Increase call volume 10X’s
- Human agents are able to speak with the right person every-time focusing their efforts on negotiating and closing