Why Turning your IVR Solution into NVR is Critical for Growth 

Efficiency is the paramount quality in this industry, so it is not surprising that call centers are moving away from their outdated Interactive Voice Response (IVR) systems to Natural Voice Response (NVR), by letting AI run the show. Normally, the IVR system provides a long list of items on their menu with scripted responses and predetermined outcomes. By incorporating Voice AI into the customer experience, a lot of time and money invested in the infrastructure will be saved.

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Why Voca?

of customers say Voca’s AI is similar to a human experience.

lower cost with the power of Voice AI.

increase in call capacity without increasing human agents.

What Makes us Different?

Current Technologies

Current AI technologies take speech and transcribe it to text in order to understand intent. But during this process crucial information gets lost. Our approach to transcribing is different.

Voca’s Solution

We identify intent from the voice, while utilizing vital information contained in the prosody, tone or speed of conversation. We then apply machine learning to understand the full intent of the customer’s spoken conversation and speech. Voca Agents can automatically identify different tones and vocal clues to discern between what a customer says and what a customer means. Learn More.

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