How Virtual Agents Can Ensure Call Center Continuity During COVID-19

Amidst current events, we hope that you and your family are safe and healthy. We understand that this situation is not easy for you, your business and your customers.

HOW CAN VOCA HELP?

With peaks in call volume as customers inquire about their finances, call centers have either increased wait times significantly or have stopped providing customer service completely. In these unprecedented times when your customers need you the most, catering to their needs can be extremely challenging. Voca has a simple to implement, Virtual Agent which can easily deflect call volumes and repetitive tasks for your agents. 

We’re taking it upon ourselves to get call centers set up with a Virtual Agent in less than one week.

If you’re interested in how this can help your business and your customers, schedule a time to talk by choosing a date and time that is convenient for you.