How Virtual Agents Can Ensure Call Center Continuity During COVID-19

Amidst current events, we hope that you and your family are safe and healthy. We understand that this situation is not easy for you, your business and your customers.


With peaks in call volume as customers inquire about their finances, call centers have either increased wait times significantly or have stopped providing customer service completely. In these unprecedented times when your customers need you the most, catering to their needs can be extremely challenging. Voca has a simple to implement, Virtual Agent which can easily deflect call volumes and repetitive tasks for your agents. 

We’re taking it upon ourselves to get call centers set up quickly with Virtual Agents to efficiently handle the increase in call volume.

If you’re interested in how this can help your business and your customers, fill out the form and we’ll get back to you immediately.