for Banking



Voca enables financial institutions with AI Virtual Agents that keep customers engaged. 7 out of 10 customers prefer speaking over the phone which makes human-like engagement crucial for sensitive and trust-based transactions. Empathy and emotional intelligence is a key part of what makes Voca Agents unique. It’s why customers enjoy speaking with our agents longer, and feel comfortable sharing personal information. Empathetic Voca Agents handle calls with sensitivity, ensuring a positive dialogue by personalizing tone, wording, speed, accent and gender, so your customers feel that they’ve been treated with courtesy and understanding.

The Perfect Fit

For Your Financial Contact Center

  • Get to the right person quickly for ease in debt collection or lead qualification
  • Respond quickly and efficiently to customer inquiries, creating excellent first impressions
  • Voca Agents handle the vast majority of first line inquiries 
  • Natural Voice Response (NVR) that understands your customers intent 
  • Ensure customer gets through 24 hours a day, 7 days a week
  • Human agents have more time to work on high-intent calls
  • Satisfied customer experience with Virtual Agents that are always prompt and always on script 
  • Voca documents everything so that your agents don’t have to 
  • Monitor conversations as they unfold, so you can make decisions and take action in real time

Conversational NVR

  • Easily solve first line inquiries such as credit card loss or balance inquiry
  • Voca Agents are always available, on top of their game and never tired or in need of a break
  • Voca Agents love helping customers solve their issues without fuss and frustration
  • With short wait times, customers’ needs are met quickly and efficiently

Application Follow up

  • Timely call from Voca Agent, screening irrelevant leads
  • Fast response ensures customers aren’t looking elsewhere
  • Ensure agents are working with the hottest leads
  • Creates excellent first impressions
  • Always prompt and always on script

Application Processing

  • Leading customer through application process
  • Ensure applications are completed correctly and efficiently
  • Provide customer satisfaction with ease in processes
  • Free up human agents for complex inquiries
  • Decrease customer frustration


  • Easily confirm you’re speaking with the right person
  • Hit all loan delinquencies
  • Ability to call at scale
  • Increase call volume 10X’s
  • Human agents are able to speak with the right person every-time focusing their efforts on negotiating and closing

Interested in Optimizing your Financial Contact Center?