Voca

for Banking

Trust-Based

Transactions

Voca empowers financial institutions with AI Virtual Agents that keep customers engaged. 7 out of 10 customers prefer speaking over the phone which makes human-like engagement crucial for sensitive and trust-based transactions. Empathy and emotional intelligence is a key part of what makes Voca Agents unique. It’s why customers enjoy speaking with our agents longer, and feel comfortable sharing personal information. Empathetic Voca Agents handles calls with sensitivity, ensuring a positive dialogue by personalizing tone, wording, speed, accent and gender, so your customers feel that they’ve been treated with courtesy and understanding.

The Perfect Fit

For Your Financial Contact Center

  • Get to the right person quickly for ease in debt collection or lead qualification
  • Respond quickly and efficiently to customer inquiries, creating excellent first impressions
  • Voca Agents handle the vast majority of first line inquiries 
  • Natural Voice Response (NVR) that understands your customers intent 
  • Insure customer gets through 24 hours a day, 7 days a week
  • Human agents have more time to work on high-intent calls
  • Satisfied customer experience with Virtual Agents that are always prompt and always on script 
  • Voca documents everything so that your agents don’t have to 
  • Monitor conversations as they unfold, so you can make decisions and take action in real time

Conversational NVR

  • Easily solve first line inquiries such as credit card loss or balance inquiry
  • Voca Agents are always available, never tired and never need a break
  • Handles a vast majority of first line inquiries
  • Reduce customer frustration

Application Follow up

  • Timely call from Voca Agent, screening irrelevant leads
  • Fast response insures customers aren’t looking elsewhere
  • Insure your agents are working with the hottest leads
  • Creates excellent first impressions
  • Voca Agents are always prompt and always on script

Application Processing

  • Leading customer through application process
  • Insure applications are completed correctly and efficiently
  • Insure customer satisfaction with ease in processes
  • Free up human agents for complex inquiries
  • Decrease customer frustration

Collections
Calls

  • Easily confirm you’re speaking with the right person
  • Takes care of ​first line inquiries
  • Hit all loan delinquency
  • Ability to call at scale
  • Human agents are able to speak with the right person every-time focusing their efforts on negotiating and closing

Interested in Optimizing your Financial Contact Center?