Right Party Contact (RPC)
Voca Agents offer a scalable and efficient way to increase recovery of high volume credit card and loan debt. Empathetic Voca Agents handle calls with sensitivity, ensuring a positive dialogue by personalizing tone, wording, speed, accent and gender, so your customers feel that they’ve been treated with courtesy and understanding.
Increase Call Volume
Increase call volumes without the hassle of “hiring and firing” during seasonal highs and lows.
Easily Recover Debts
All debts can easily become high priority, no matter how small.
RPC at Scale
Easily confirm you’re speaking with the right person.
Human agents can focus their efforts on negotiating and closing and less on RPC.
Test for Best Results
Monitor conversations as they unfold; make decisions and take action in real-time.
Learn from Experience
Voca Agents follow all compliance codes to the T.