Voca Wins Best of Show Finovate Europe 2019

It was an honor presenting at Finovate Europe 2019! Watch the winning presentation below. 

Voca empowers financial institutions with AI Virtual Agents that keep customers engaged. 7 out of 10 customers prefer speaking over the phone which makes human-like engagement crucial for sensitive and trust-based transactions. Empathy and emotional intelligence is a key part of what makes Voca Agents unique. It’s why customers enjoy speaking with our agents longer, and feel comfortable sharing personal information. Empathetic Voca Agents handle calls with sensitivity, ensuring a positive dialogue by personalizing tone, wording, speed, accent and gender, so your customers feel that they’ve been treated with courtesy and understanding.

The Perfect Fit for your Contact Center

  • Get to the right person quickly for ease in debt collection or lead qualification
  • Respond quickly and efficiently to customer inquiries, creating excellent first impressions
  • Voca Agents handle the vast majority of first line enquiries 
  • Natural Voice Response (NVR) that understands your customers intent 
  • Insure customer gets through 24 hours a day, 7 days a week
  • Human agents have more time to work on high-intent calls
  • Satisfied customer experience with Virtual Agents that are always prompt and always on script 
  • Voca documents everything so that your agents don’t have to 
  • Monitor conversations as they unfold, so you can make decisions and take action in real time.

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